What is Operational Due Diligence?

The only way to de-risk an investment is to look beyond the financials. We evaluate the people, processes, and reputation that drive the business day-to-day.

We synthesize real-time signals across these six pillars to provide a 360-degree view of a company's operational reality.

Six Critical Vectors of Operational Health

1. Management & Leadership Risk

A company’s strategy is only as robust as the people executing it. We assess the leadership’s track record to identify "key person risk" and ensure they can navigate future challenges.

The Risk: Harvard Business Review reports that 70% to 90% of M&A deals fail, often due to culture clashes and leadership incompatibility rather than financial fundamentals.

2. Operational Momentum & Hiring

Hiring data reveals the reality behind the pitch deck. Stagnant recruitment or high turnover in critical departments are early warning signs of cultural issues or bottlenecks.

The Data: Research from Bain & Company shows that 90% of successful acquirers identified key talent for retention early. In failed deals, only 33% did.

3. Technical Infrastructure & Debt

Inefficient or outdated stacks create "technical debt," forcing you to inject unexpected capital just to keep the lights on. We evaluate stack modernity to forecast future capital requirements.

The Reality: Stripe found that developers spend 42% of their week dealing with technical debt and bad code; an "innovation tax" that slows post-investment execution.

4. Reputation & Market Validation

Customer feedback is the ultimate truth-teller. We aggregate public sentiment to expose churn risks and reputational liabilities that curated references hide.

The Impact: Moz research suggests a single negative review can drive away 22% of potential customers. Sentiment is a leading indicator of revenue stability.

5. Financial Discipline & Solvency

Profitability is one metric; payment behaviour is another. We analyse credit data to see if a company is stressing its supply chain; a habit that often indicates deeper distress.

6. Compliance & Regulatory Standing

We identify past legal judgments or adverse media early, protecting you from inheriting legacy liabilities, fines, or reputational damage.

Why Credit Data is Part of Operational Due Diligence?

We treat credit scores as behavioral data, not just financial data.

Most investors check if a company can pay its bills; we check if they do. Late payments are the earliest smoke signal of operational distress, indicating either poor cash flow or a toxic culture.

We spot these trends before they become your problem, allowing you to identify deep-seated operational issues that a standard balance sheet audit would miss.

The Cost of Silence

"Late payments force 38 businesses to close every single day."

— Data from the UK Department for Business and Trade

Digestible Insights

We don't just provide raw data. We layer these signals into a summarised view that allows investors to:

Spot Red Flags Instantly

Identify operational risks before committing to a deep-dive audit.

Validate Management Claims

Compare the "pitch deck" version of the company with real-world signals.

Prioritise Post-Close Actions

Know exactly which parts of the operation need investment on Day 1.